FAQ - Frequently Asked Questions

Q. Can I purchase directly from Newport Home Furnishings?
A. Newport currently does not have a program that will allow “factory direct” transactions. Our products may only be purchased by way of our authorized retailers.

Q. Can Newport provide me with pricing information?
A. Newport does not establish retail prices for our products. The local retailer, based upon his trading area and comparison of other competitive products determines any advertised, quoted or printed pricing.

Q. I am interested in a specific piece of furniture, can you tell me which retailers have what I am looking for in stock now?
A. Newport manufactures hundreds of styles of furniture in our manufacturing facilities every week. With this many different items being produced each week, and several local retailers stocking our products, it would be very difficult to maintain a database that would provide the answer to this question. However, our retailers are stocking the widest and most complete assortment of our products available and would be the best choice to begin your search. The factory is unable to search or have visibility of the specific models the retailers have in their stores.

Q. Are all Newport products shown on the web site?
A. Our web site is designed to show only a sample of the products we offer. We are constantly adding and removing images on the site but we do not show all products at one time. Please browse our catalog for a complete view of our products.

Q. Why can’t I find a particular product on your web site?
A. Due to the volume of products that Newport manufactures and sells, we do not show everything on our site. We have displayed a selection of styles, generally the most popular pieces. You can browse our catalog online or at a local retailer for a complete view of our products.

Q. Is the furniture on the web site available in other fabrics and leathers or in other colors?
A. Yes. Most items produced by Newport may be ordered in an assortment of fabrics and colors. Exceptions may be those products such as advertised specials, or other limited production items. Contact your local authorized Newport retailer for more information on their individual order policies.

Q. May I special order a model or style of furniture that is no longer in production?
A. Once a style has been discontinued, we can no longer manufacture the item. If the style was recently discontinued, it’s possible that your local Newport retailer might still have the item on his showroom floor. Once you have the style and fabric numbers, call your local retailer to see if they have one in stock. The factory is unable to search or have visibility of what specific models the retailers have in their stores.

Q. How can I special order Newport furniture from my local retailer?
A. Visit with your local Newport retailer to determine the style and fabric you want. The retailer will then place the order with Newport. Once your furniture has been produced, it will be delivered to the retailer.

Q. Who should I contact to determine the status of my furniture order?
A. All contacts regarding your furniture purchase or inquiries should be through your local retailer.

Q. If my furniture needs service, and I move or don’t have access to my retailer, who should I contact?
A. Complete the request for customer service by sending an email to . If you prefer you may contact us by mail at:
Customer Service
Newport Home Furnishings 
1201 W. Bankhead St.
New Albany, MS 38652.

Q. My furniture is in need of cleaning. How do I know what cleaning products are safe for my fabric?
A. Click here to view a detail explanation of cleaning codes and recommendations.

Q. My local retailer has not resolved my concern. What should I do next?
A. You can email your concerns to Newport. Please send your inquiry to the appropriate department for faster and more efficient handling. Contact customer service by sending an email to .

Q. How can I order repair parts, pillows or cut fabric?
A. Additional upholstery and replacement parts are available through our Customer Service Department. You can email your request to Customer Service at customerservice@nphf-llc.com.

Q. How do I get a replacement part for my furniture once it’s out of warranty?
A. Replacement parts are available through our Customer Service Department. You can email you request to Customer Service at customerservice@nphf-llc.com.

Q. What is the warranty on my Newport furniture or accessory ?
A. Please see a copy of our warranty here.

Q. The retailer or service company is charging me with labor costs. Isn’t this covered under my warranty?
A. Please see a copy of our warranty


Customer Service
Newport Home Furnishings
1201 W. Bankhead Street
New Albany, MS 38652